Privacy & Data Protection Policy
Note: ‘Us’ refers to Fostering Families ‘You’, ‘User(s)’, ‘Visitor’ refers to any person who uses this website. This website is owned and controlled by Fostering Families.
What information do we collect about you?
We collect information about you when you submit an enquiry form, send us a message via the website or sign up to an event. This information includes contact details such as your name, email address, telephone number and postal address. By continuing with the enquiry process Fostering Families will be required to collect data categorised as sensitive personal data to help us understand your current situation as a potential Foster Carer, this may include but is not limited to your gender, marital status, sexuality, age, health and related experience. The enquiry process includes submitting an enquiry form via the website, email enquiries, telephone enquiries, attending an event and the initial home visit.
Website visit information is collected using cookies. This information lets us keep track of “how many” times users are doing specific things – like visiting our site each month or what they are searching for – without being able to personally identify the user (unless they specifically tell us). More information on Cookies and how to restrict these is available below.
How will we use this information?
We collect information about you to process your enquiry and contact you about becoming a Foster Carer with Fostering Families. You will be contacted by a member of the recruitment team by telephone and email to talk through your enquiry and to arrange an initial home visit should you wish to progress your enquiry.
We use the non-identifiable information gained from website cookies to analyse trends and statistics on the way users use the website. We use all this information to improve our content, plan site enhancements, and measure overall site effectiveness.
We will use information to record your attendance at a Fostering Families event which forms a part of the enquiry process.
We will use contact details provided on the message form to reply to a message you send us via the website. If you go on to make an enquiry into becoming a Foster Carer the information you have provided will go on to be included as part of the enquiry process.
Guidance as to how the information is stored
Your identifiable information will be stored securely by Fostering Families on both electronic and cloud based databases. Our cloud based databases are provided by IONOS which is the trading name of 1&1 IONOS Ltd and are controlled and accessed by Fostering Families. Our IT services providers have limited access to some electronic databases. All of our outsourced service providers comply with GDPR to ensure data is stored confidentiality and securely.
Your information given to Fostering Families at the enquiry stage will be stored for a maximum of 1year and 1month from the date of enquiry. This is to allow Fostering Families to report to the Government Department OFSTED on yearly enquiry figures. No personal data is transferred to OFSTED as part of this report.
If you receive an Initial Home Visit (IHV) your personal data will be stored for a period of 10 years. If you decide to enquire to foster with Fostering Families again; the information obtained in the IHV will inform part of the enquiry process.
Our databases are confidential and your data will never be sold to any third parties.
By making an enquiry you are agreeing to receive information on becoming a Foster Carer with Fostering Families. You will be contacted by our recruitment team by telephone and/ or email.
You may opt out of receiving this information at a later date by contacting firstname.lastname@example.org or by following the unsubscribe link on a newsletter.
Access to your information and your right to be forgotten
You have a right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information then please email us at email@example.com – You may ask us to correct or remove any information you think is inaccurate.
If you would like to have your personally-identifiable information removed from Fostering Families databases please email firstname.lastname@example.org We are required to hold residual information regarding enquiries, but this will not contain personally-identifiable information.
How to contact us